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Solutions Lab Team Leader (coating)

— AE-14342


To develop, manage and implement strategies within the SMUs solutions lab function in the relevant location, geared to provide services to internal and external customers within the SMU Metal (Coil) North and South & East Europe region in order to realize agreed objectives using budgeted resources and in line with overall SMU & R&D strategy thus enabling customers to use our products as efficiently, effectively and reliably as possible in their manufacturing process.

Remit

Improve and optimize the output of key lab processes such as, Technical support, Formulation ownership and PPD

Set priority for Lab Work Requests in collaboration with Technical Business Partners and Account Managers and Marketing.

Support Technical Business Partners, so that they will maximize customer satisfaction by providing the highest quality of service at the customer

Regular interface with production and QC to optimize and review formulations

Regular interface with customers to understand their needs as well as to identify and define improvement actions in order to optimize customer satisfaction

Provide Account Managers with technical marketing information (e.g. exposure data, testing results) that will support our sales pitch to customers

Laboratory responsible (HSE, SAQ, ISO 9001, ISO 14000, 5S, AN Standard 14 and compliance with BBS)

Work Relationships

Member of the SMU Metal - Coil North and South & East Europe R&D Management Team

Development Lab and Solutions Lab Manager (Superior)

Account Managers (Functional Peer)

Technical Business Partner (Functional Peer)

QC/Tinting Manager (Functional Peer)

Technical Account Manager (Functional Peer)

Customers at various levels (E.g. Sales, Marketing, Purchasing, distributers)

Performance Indicators

Business/year plan delivered within time, budget and performance values

Employee engagement/development/enablement

Minimal occurrence of bottlenecks

Products, solutions, designs and projects delivered within time, budget and defined objectives and expectations

Accountable for the efficiency (e.g. number of issues solved in Production/QC) and effectiveness (e.g. First time right from Formulation owners and PPD) of the Lab and Technical Support Organization

Level of satisfaction of Customers, Sales and Technical Service

Feasible and timely solutions/innovations according to business needs

Timely and correct protection of AkzoNobel technologies

Internal and external customer satisfaction

High quality external contacts

Expert advice and guidance in problem solving

Assignment of own resources against Lab Work Requests (prioritized according to pre- agreed methodology)

Adjustment of formulations to resolve issues - where formulation ownership is within team and where modifications do not exceed backbone rules

Approval of direct reports working time, holidays, travel etc. ensuring appropriate lab capability is retained year round

Expenditure against pre-agreed budgeting and compliant with established systems (i.e. submission to SRM, SD+)

5. Examples

Product does not perform as intended on customer line application (defects, out of spec aesthetics etc.) and beyond the capability of tech service/customer to resolve locally. Need to carry out RCA, check formulation and application conditions in collaboration with TBP- liaise back with supply chain as appropriate if issue identified with manufacture/RM/transport etc. Product manufactured out of spec beyond capability/remit of QC to adjust. In collaboration with Supply Chain, and following on from their investigations, check formulation to resolve and aim to have rolling improvement re robustness to manufacture

Broad (and specialized) knowledge and 8-10 years of experience in the Industrial Coatings industry

Good understanding of the Coatings technologies platforms

Masters Degree in Chemistry / Polymer Science or equivalent

Extensive (people)management capabilities

Excellent communication and interpersonal skills, influencing, entrepreneurship, result oriented, negotiation, problem solving, project management

Very good English language skills

Technical background

 
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